More users around the world speaking more languages and dealing with different regulatory restraints, coupled with the need of those users to get highly accessible information quickly, has put pressure on manufacturers to streamline the development of user documentation. A few years ago, the localization department of Toshiba Europe, a division of this worldwide laptop manufacturer, took on this problem and began to explore how the company could produce user documentation for its laptops more efficiently. In collaboration with its globalization and localization partner Rubric, Toshiba Europe created an automated authoring and production process using structured Adobe FrameMaker 9.0 and XML/DITA to streamline the development. The results analyzed by Toshiba were impressive, convincing management to apply the process to more products. . .